Terms of Service

1. About These Terms

These terms govern the use of the Energy Luxe website and our solar panel installation, battery storage, EV charging, and maintenance services. By using our website or engaging our services, you agree to these terms.

2. Our Services

Energy Luxe provides:

• Residential solar panel installation (2kW–12kW+ systems)
• Solar battery storage installation (GivEnergy, Tesla Powerwall)
• EV charging point installation
• Solar panel maintenance, servicing, and repair

All installations are carried out by our employed, MCS-certified, NAPIT-registered engineers. We do not use subcontractors.

3. Quotations and Pricing

All quotations are provided following a free home survey and are valid for 30 days unless otherwise stated. Prices include all materials, labour, scaffolding, and electrical work unless explicitly excluded. Residential solar installations are currently zero-rated for VAT under government policy.

4. Home Surveys

Home surveys are provided free of charge with no obligation. During the survey, we assess your property's suitability for solar installation, including roof orientation, structural condition, shading analysis, and electrical supply capacity. Survey findings and recommendations are provided in writing.

5. Installation Process

Upon acceptance of a quotation, we will agree an installation date with you. Typical residential installations are completed within 1–2 working days. We handle all necessary paperwork, including DNO notification, MCS registration, and Smart Export Guarantee application assistance.

6. Warranties

Our installations come with:

• Panel manufacturer warranty: Up to 25 years (product specific)
• Inverter warranty: 5–12 years depending on manufacturer
• Workmanship guarantee: Covered by our MCS certification and RECC membership
• Battery warranty: 10 years (GivEnergy and Tesla Powerwall)

Warranty claims should be reported to us directly at hello@energyluxe.co.uk or by calling 01282 000 000.

7. Payment Terms

Payment terms are as specified in your individual quotation. We accept cash, credit card, bank transfer, and offer finance options (subject to status). A deposit may be required to secure your installation date, with the balance due on completion.

8. Cancellation

You have the right to cancel your order within 14 days of signing the contract, in accordance with the Consumer Contracts Regulations 2013. Cancellation requests should be made in writing to hello@energyluxe.co.uk.

9. Complaints

If you are not satisfied with our service, please contact us at hello@energyluxe.co.uk. As an RECC member, we adhere to the Renewable Energy Consumer Code complaints procedure. If we cannot resolve your complaint, you may refer it to RECC for independent resolution.

10. Website Use

The content on this website is for general information purposes only. While we make every effort to ensure accuracy, we do not guarantee that all information is complete or current. Savings estimates and payback periods are based on typical scenarios and may vary depending on individual circumstances.

11. Limitation of Liability

Energy Luxe shall not be liable for any indirect or consequential loss arising from use of our website or services, except where such liability cannot be excluded by law. Our total liability for any claim relating to our services shall not exceed the contract value of the relevant installation.

12. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page with the date of last update.

13. Contact

Energy Luxe, Burnley, Lancashire BB11. Email: hello@energyluxe.co.uk. Phone: 01282 000 000.