Privacy Policy

Last updated: March 2026

Who We Are

Energy Luxe is a solar panel installation company based in Burnley, Lancashire (postcode BB11). We can be contacted at hello@energyluxe.co.uk or by calling 01282 000 000.

What Personal Data We Collect

When you use our website or contact us, we may collect the following information:

  • Contact information: Name, email address, phone number, and postal address when you submit an enquiry form or request a survey.
  • Property information: Postcode, roof type, and energy usage details you share when requesting a quote.
  • Website usage data: Pages visited, time spent on site, and referral source, collected through analytics tools.
  • Communication records: Emails, phone call notes, and survey records related to your enquiry or installation.

How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide quotes
  • Arrange and carry out home surveys and installations
  • Send you information about your installation and aftercare
  • Improve our website and services
  • Comply with legal and regulatory obligations (including MCS certification requirements)

We will never sell your data to third parties. We may share your data with carefully selected partners only when necessary to complete your installation (such as DNO notification or MCS registration).

Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity: To fulfil our agreement to survey your property and/or install solar equipment.
  • Legitimate interest: To respond to enquiries and improve our services.
  • Consent: When you opt in to marketing communications.
  • Legal obligation: To meet MCS, RECC, and NAPIT regulatory requirements.

How Long We Keep Your Data

Enquiry data is retained for up to 2 years. Installation records are retained for the duration of your warranty (up to 25 years) as required by MCS certification. You can request deletion of your enquiry data at any time.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to processing based on legitimate interest
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

Contact

For any questions about this privacy policy or your personal data, please contact us at hello@energyluxe.co.uk.